At xp789, we believe that gambling should always be a form of entertainment — never a financial lifeline or an escape from real-life pressures. Our Responsible Gaming programme gives every verified 21+ Member in Pakistan the tools, information, and support needed to stay in control, set personal limits, and seek help whenever it is needed. This page explains everything you need to know.
All tools are available free of charge to verified 21+ Members — access them via account settings or by contacting support
Set a daily, weekly, or monthly limit on how much PKR you deposit into your xp789 account. Once a limit is set it takes effect immediately. Increases to your deposit limit require a 24-hour cooling-off period before they become active — protecting you from impulsive decisions during play.
Cap the amount you are willing to lose across a defined period. xp789's loss limit tool tracks your net gaming loss in real time. When your limit is reached, further betting is suspended for the remainder of the period. This is one of the most effective tools for preventing chasing behaviour.
Set a maximum session duration. xp789 will display a reality-check notification when your session approaches the limit you have chosen, and will log you out when it is reached. Particularly useful during PSL cricket betting marathons and live casino sessions that can lose track of time.
Take a short break from the xp789 Platform without fully closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period your account is suspended for deposits and betting — your balance remains intact and withdrawals can still be processed.
Request a formal self-exclusion for a minimum period of six months, up to five years or permanently. During self-exclusion your xp789 account is fully suspended — no deposits, no betting, no promotional communications. xp789 will also flag your details to prevent re-registration during the exclusion period.
Enable periodic reality-check pop-ups that appear during active sessions on xp789. Each notification displays your current session duration, net win or loss for the session, and gives you the option to continue or end the session. Available at 15-minute, 30-minute, and 60-minute intervals.
Requesting self-exclusion is straightforward and takes less than five minutes. xp789 deliberately makes this process easy — not difficult — because player wellbeing always comes first. Self-exclusion requests are processed immediately by the xp789 support team, around the clock.
Important: Once a self-exclusion is active, xp789 cannot reverse it before the chosen minimum period expires. This is by design — it ensures the tool works as an effective safeguard rather than a temporary inconvenience. If you are in crisis, please contact xp789 support via live chat right now.
Access your xp789 account at xp789.app/xp789-login using your registered Pakistani mobile number and password. Ensure you are logged in to the correct account you wish to exclude.
Go to Account Settings and select the Responsible Gaming section. All player protection tools — including deposit limits, cooling-off, and self-exclusion — are located here in one place.
Select the Self-Exclusion option. Choose your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or Permanent. Read the information provided carefully before confirming your selection.
Confirm your self-exclusion request. You will receive a confirmation message from xp789. Your account will be suspended immediately — no further deposits or bets will be accepted from that moment.
If you prefer, contact xp789 support via 24/7 live chat at any time. Our support team will process a self-exclusion request on your behalf immediately, without requiring you to navigate account settings.
Problem gambling can develop gradually. Many players in Karachi, Lahore, Islamabad, and across Pakistan may not realise their habits have shifted from entertainment to something more harmful. Recognising the signs early is the first step to regaining control.
Continuing to bet with the primary goal of winning back money you have already lost — especially by increasing bet sizes.
Spending far longer on xp789 than you intended, or gambling during hours you normally reserve for work, family, or sleep.
Using money set aside for rent, utilities, groceries, or family expenses to fund deposits on xp789 or any other platform.
Cancelling plans with family or friends, or being dishonest with loved ones about the amount of time or money spent gambling.
Turning to gambling as a way to relieve stress, anxiety, boredom, or depression — rather than as a recreational activity.
Attempting to cut back or stop gambling but finding yourself returning repeatedly despite a genuine intention to quit.
If you answer "yes" to two or more of the following, xp789 encourages you to use our responsible gaming tools or contact support.
Need to talk? Contact xp789 support via live chat, available 24/7. Our responsible gaming team can help you select the right tools or direct you to professional support services. You are not alone.
The following limit types are available to all verified 21+ xp789 Members. Limits can be set, reduced, or — where applicable — increased via account settings. All PKR amounts shown are indicative default ranges; Members may set any figure within these ranges.
| Limit Type | Periods Available | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately |
| Loss Limit | Daily / Weekly / Monthly | Immediately |
| Session Time Limit | Per session (15 min – 12 hrs) | Immediately |
| Cooling-Off | 24 hrs / 7 days / 30 days | Immediately |
| Self-Exclusion | 6 months – Permanent | Immediately |
| Limit Increase | Any type | 24-hour delay |
| Self-Exclusion Reversal | After minimum period only | Review required |
The 24-hour delay on limit increases is a mandatory cooling-off built into xp789's responsible gaming framework — it cannot be waived.
xp789 operates under an international gaming licence whose conditions include mandatory responsible gaming obligations. These obligations require xp789 to maintain a fully functional suite of player protection tools, to train all customer-facing staff in problem gambling identification, and to maintain records of all responsible gaming interactions with Members. xp789's compliance with these obligations is subject to periodic review by the relevant licensing authority.
xp789 employs multiple layers of age verification. At registration, all Members are required to confirm they are aged 21 or above. Before any withdrawal is processed, mandatory KYC verification requires submission and review of a valid Pakistani CNIC or passport. Accounts where age cannot be confirmed are suspended pending verification. Parents and guardians in Pakistan are encouraged to use parental control and content filtering software to prevent minors from accessing gambling platforms.
Every member of the xp789 customer support team — including live chat agents serving players across Karachi, Lahore, Islamabad, Faisalabad, and the rest of Pakistan — receives training in responsible gaming awareness. Staff are trained to identify behavioural indicators of problem gambling, to respond to Member distress sensitively, and to escalate accounts of concern to xp789's responsible gaming team for review and proactive outreach.
xp789 does not direct gambling marketing at individuals who have requested self-exclusion, opted out of marketing, or displayed patterns consistent with problem gambling. All promotional communications from xp789 include responsible gaming messaging and the 21+ age restriction notice. Bonus promotions are not available to Members who have active deposit limits set below standard thresholds, as a further protective measure.
xp789 is built for players who treat betting as entertainment — a PKR cricket bet on a PSL match, a few spins on a slot title, or a live casino hand at a reasonable stake. Set your limits, use your tools, and enjoy xp789 knowing that a 24/7 support team is always one live chat message away.